mouser, The "Contact Technician" button lets you send emails to support. We dont post direct emails on our website for two reasons. The first is that a lot of questions have answers in our knowledgebase, and that's the best and fastest place to find an immediate answer to any questions. The second is -- spam. Spammers suck email addresses off of websites and then spam, spam, spam. That address you have does not go to technical support, but in fact, goes to #2. And since #2 changes in most episodes of The Prisoner, I cannot guarantee you'll get answer, #6 ;-) Best regards, Lynn Fredricks e-on software