Brandonc, to be fair, it seems that for most people DAZ support is absolutely wonderful, because the overwhelming amount of feedback here keeps saying that. But some of us unlucky souls appear to be falling through the holes. My rant about the niggardly 'one month to make up your mind' Mimic upgrade and the total lack of response to my emails on the subject wasn't an isolated incident for me, but just the straw that broke the camel's back. In the couple of years that I've been buying stuff from DAZ, I've had occasional problems with some products, and in one instance, the customer service I received was outstandingly, amazingly, awesomely brilliant, and better than I've ever had from any other company. In the other couple of cases, it ranged from Ok to abysimal. This is the first time it's been non-existent. Comparing them to Microsoft was a nasty cheap shot, written in anger, and I apologise to any Daz guys who're reading this. In the heat of the moment, it seemed like an apt comparison - My 'reasoning' was as follows: CL have most definitely dropped the ball, DAZ seem set to pick it up and totally dominate the (formerly?) Poser world, whenever DAz Studio appears. If their new 'one-month-to-upgrade-or-you-pay-the-full-price' policy is a foretaste of what's to come, I really don't see their dominance as being in our best interest. CL, at least until recently, had much more respect for previous customers. The other reason for the MS comparison was a sort of backhanded compliment to DAZ. What I mean is, I HATE a lot of things about MS as a company, and the way their software works. But as a PC owner, there just isn't a viable alternative at present. Ditto with DAZ. I'd guess that most of us can't imagine life without Victoria and Michael. If you want a lip-synch program for Poser, you have to choose DAZ. And so on. They sell some essential items that you just can't get anywhere else. Historically, that sort of monopoly isn't ever in the consumer's interest. Anyway, apologies. Even DAZ isn't as bad as Microsoft!!!