On DAZ recent customer service---they are a small company.. there was a thread here not long ago that AnneMarie White had a baby, I think it was, and was out of the office...probably a backlog... I sent an email inquiry to sales@daz3d.com and got a reply in 3 or 4 days, whereas it used to be prety much same or next....the email return had AnneMaries title, but was sent by Reba....so they are doing backup coverage there....probably some emails fall through the cracks... I'd try again...

Humankind has not woven the web of life. We are but one thread within it.
Whatever we do to the web, we do to ourselves. All things are bound together.
All things connect......Chief Seattle, 1854