I had that same problem a couple weeks ago. It turned out that when they created the new system, somewhere in the transfer part of my address was duplicated and this was the problem with may other people. (Mostly just the state and zip). They did correct this problem but one thing you will need to check is the charges on your credit card. My card had gotten charged three times. That was the amount of time I tried before I called tech support. The problem was quickly fixed once I brought it to their attention after they had fixed the original problem with the address and they even threw in a voucher for the inconvenience.