The issue with too many charges within 48 hours isn't the issue for me (though it could well be the issue for somone else). I don't even seem to get charged more than once. They have sent me multiple notifications to download, which I think was customer service struggling to resolve my problem expeditiously. I haven't heard from them today...I guess I'll skip the Platinum item I wanted, but I'm determined to get Noggin's dragonfly, even if it takes me all week. Sigh. It should be this difficult to spend money.