I also contact Daz first when I have a problem. Sometimes we post here because we can share information about whether or not there is a problem on the Daz site for any of a multitude of reasons, or give hints. I personally am not complaining about the Daz customer service I have received....I was just letting another person know they aren't the only ones having problems. Not everyone knows that Daz is not staffed on weekends and holidays...I see nothing wrong with sharing information I have with someone else that's a member of this forum.