kamilche opened this issue on Jun 27, 2003 ยท 30 posts
ladynimue posted Sun, 29 June 2003 at 9:05 AM
Hi kamilche,
I am sorry that you still do not feel that your needs were taken care of concerning this purchase. I can understand how frustated you feel.
At the same time, I know that pd and Clint made honest, sincere, and thoughtful steps to correct the problem.
I would request that you IM Clint again, if you would like him to take further action about this. He is a very resonable and fair-minded individual, and if you state your feelings in a likewise manner I am sure you can come to a satisfactory conclusion :)
Also, although I understand you are feeling very frustrated, - please refer to the following Terms Of Service statement when posting to the forums:
Member/User Conduct
Members and users are expected to conduct themselves in a manner that is constructive and respectful of others at all times. Additionally, we would hope that each member/user would do their best to facilitate a culture of collaboration and positive reinforcement, so that we can all share our passion for art while realizing our personal ambitions, and developing friendships.
Thank you for bringing this matter to our attention, without letting us know about problems we have no way to fix them!
Please also remember, that we are only human and errors will happen from time to time. pdblake is a respected merchant at Renderosity and once this problem was brought to his attention, he did everything he could to correct it, not only for you, but for other members who have purchased this product.
Again, I can understand your frustration and if you will please contact Clint via IM or email. I am sure, if he realizes that you are still unhappy with the product [even after the fix has been installed], that the two of you can work something out to your satisfaction!
{as a side note, today is Sunday and hopefully Clint is taking the day off and spendiing it with his family, however I am sure he will reply to your IM or email on his next scheduled work day}
Sincerely,
ladynimue
moderator