What is the problem actually? If I buy something and I'm not comfortable with that product - I blame the maker and not the guy who sold it. Sure there's quality control, but the only one who can fix it is the one who created it. If ever anybody is unhappy with one of my products, I'd love that they contact me directly. How else should I know that there's a problem? No need to cry for Clint and the team, they have enough business to do and are always helpful and give good support. But there's need to contact the merchant directly instead, to let him know and give him the chance to fix it. Greets, Jimi