In defence of them the Mimic Pro sale just ended and they have to give all the vouchers out to people that purchased, answer emails, get this weeks stuff ready to put up etc etc etc. They really are good, I think they are just a bit swamped, give them a bit more time and email sales@daz3d.com I'm sure someone will help ya. I've had nuttin but good things dealing with Daz, they can get backed up from time to time, but they have always answered my emails. my 2 cents.