I had problems last week. They got around to contacting me today. The fast service and midnight answers to emails seems to have ended with Reba and Anna Marie going off to do the family thing. Nevertheless, DAZ is still very active in customer support and if you give them time, you'll have a response. Oh, for those of you who have site problems, I reinstalled IE6 and it all was fine after that. Netscape always worked with the site. SP4 for Win2K also was a plus. Whatever broke recently has been fixed by Uncle Bill.