Batronyx, they're not that large of a company, and their frontline customer service rep left to have a baby about two weeks ago. Generally they seem to respond within 48 hours if not sooner. I believe they have a toll free customer service number. I used it when I had a similar issue, recently, and they were able to reset my download pretty quickly. Try giving them a call ... you paid for your products and deserve to be able to download them ASAP. I'm sure they'd agree, but as MC suggested they appear to be overworked at the moment.