I also had a download problem last week and e-mailed sales about it- when 4 days later I hadn't had a reply I e-mailed 'tech support ' instead pointing out that I didn't mind the delay so much as not getting a'problem noted, will be dealing with it soon' - and then got a rapid and polite response , a solution and an apology for the delay. They do try hard ! Be polite with them too .

" Try and be nice to people, avoid eating fat, read a good book every now and then, get some walking in, and try and live together in peace and harmony with people of all creeds and nations."
-Monty Python