Thanks Gini for the heads up. I'm just about to try to call them but if I'm unsuccessful I'll try the tech support address.

I always believe in being polite. There's that principle of Karma you know: 'What goes around comes around' or 'you reap what you sow' or my personal favorite: 'Be careful whose toes you step on today; they may be attached to the butt you need to kiss tomorrow'.