DAZ Staff is 'human beings'? gee, I thought they were CGI! On DAZ's behalf they (and all the other MPs I have made purchases from including Rendo) are some of the most efficiant on-line sources one can ever deal with. Usually if there is a delay there is something extra ordinary causing it. I only have the luxury of purchasing snail-mail and they usually fill my order within 1 to 1 1/2 weeks of the date I drop the letter in the PO. Always they have fixed any issue that has arouse, and to my surprised even gave me 'extra' credit once when the online system acted up. Also keep in mind this weekend if you have troubles downloading that there is supposed to be some massive hacking BS going on that is expected to effect the www in general!