While sometimes frustrating if you have a problem over the weekend, DAZ's Support has been impecable. I've never had a problem with them that they haven't resolved to my complete satisfaction. Once, when my hard drive crashed and I lost all of the DAZ products I had purchased, they sent me a CD full of the stuff I had bought... I had to pay a few bucks for the CD and shipping ($20 IIRC), but I was incredibly grateful since otherwise I would have been out hundreds of dollars! Hang in there, I'm sure they'll resolve it.