Sometimes when credit card issues take a long time to resolve, it's really more the fault of the credit card companies than the merchants. As others have said, phone calls to all involved can frequently help expedite things. If you get the run-around at the CC company, ask to escalate the call to a supervisor or manager (doing so politely couldn't hurt.) By the way, I received two e-mails from DAZ today, one of which impressed the heck out of me for its thoroughness and thoughtfulness (the writer knows who he is, LOL,) and the other from ... yes ... Reba Vest! I don't know if she's back on board permanently, but it was a pleasure to find e-mail from one of the all time shining stars of customer service.