I'm not certain about your particular email Cheers, but I do know that we updated our address fields to have both an Address 1 and Address 2 line as is standard. So, you shouldn't have any problem entering in your address. Foreign characters (accente graves, tildes, etc) are not allowed by our store code, but they are not required for credit card authorization either, so if you just enter in your address in plain alphanumeric characters you should be able to checkout fine. We are terribly busy everyone, but we are working hard at getting caught up. Thank you for your patience. Steve Kondris DAZ Productions, Inc.