Anton makes a lot of sense in his posts. I have never had to wait more than a few days for a response (excluding weekends/holidays). When dealing with a company it is always important to: 1) Clearly state your issue in the header RE: my purchase will not be recognized as easily in a 'sea of headers' as RE: I may have been overbilled? -or- Where's my stuff? will not be recognized as easily Purchase on xx/xx/xx has not been filled yet? 2) Be polite; DONT SHOUT and don't use the "!" button (unless it truely is an emergency) 3) Always send to the appropriate dept. 4) And always give in the body as much details as possible weather a tech issue, purchase issue, etc. This way even if you do sent to the wrong dept (by mistake) the reciever will be able to assit by properly re-directing. 5) Beware of Murphy's Law, things do happen and sometimes one just has to bite the bullete and use patiance. Also remeber the other rule: Haste makes waste. Sometimes the 'squeaky wheel doesn't get oiled right away, it just gets pushed aside till later'. Not trying to make any conclusions on this emediate issue, just some general statements regarding e-mail and business in general..