milamber42 opened this issue on Jul 08, 2003 ยท 18 posts
SKondris posted Wed, 09 July 2003 at 2:03 PM
Attached Link: http://www.daz3d.com
I have to apologize for the confusion regarding vouchers. I was right in stating that the normal store vouchers are good on Platinum Club DAZ Original items, but I was very wrong in not understanding (even myself) that the vouchers being issued to Platinum Club members on a monthly basis after signing up for the monthly payment plan are separate and distinct from the normal store vouchers. The Platinum Club Vouchers are a cross-promotional voucher designed to give platinum club members an extra boost in buying items from the Premier and Special Interest sections of our store. I apologize for the huge confusion this became. Unfortunately, I was confused myself on this. Hopefully, this post will clear up the rest of your main concerns. As I explained above, Platinum Club Vouchers are separate from the normal store vouchers and may be used on all non-Platinum Club DAZ Original products. These vouchers are only given to Platinum Club Members who choose the monthly payment option. These are a gift to each member every month they remain a member and are good for that month only. Due to many requests from our customers, we have added a new payment option for joining the Platinum Club. Now instead of having to come up with $99.95 at once, you have the option to spread your payments over time and join for only a $29.95 start-up fee and $7.95 a month after that. And as a bonus, everyone who joins via the monthly payment plan will automatically receive $5 Platinum Club Vouchers each month (good for one month). Or, if you wish, you may enjoy the Platinum Club benefits by making a single payment of $99.95 for a full year of membership ($69.95 for renewing members) vouchers not included. Full-year up front payments are accepted via Paypal or a check or money order. By joining the thousands of people already members of the Club, you will have full-access to the Members-Only Galleries and Forum areas, enjoy a sneak-peek of upcoming DAZ Products, and hear all the latest happenings with DAZ3D in a new monthly newsletter. And get an extra 30% off of hundreds of DAZ Original Items - even when theyre on sale. Since the start of the Platinum Club in October 2002, we have released over 40 DAZ Original Items that total over $1,000. As a Platinum Club Member you could purchase all these items for over 45% off by combining the introductory sale prices with your 30% Platinum Club discount. That means you could have purchased every one of those 40 products for under $600. There have also been many people talking about how they dont like the fact that they cannot use their credit cards to purchase the full-year upfront membership. As hard as it may be to believe, the companies we work with to process credit cards (NOVA services and CSI) will not let us process thousands of year subscriptions without paying hundreds of thousands of dollars. Unfortunately, we do not have that extra cash floating around to appease the credit card processing companies. We do hope that each customer that wants to join can now do so under the new payment options. Were really trying hard to make the Platinum Club more accessible to our customers, as we realize that the more it benefits our customers, the more it benefits us as well. We are also working hard to get caught up with our email and hope to have our customer service back up to par soon. Reba Vest is helping us part-time while we work to get our heads back above water again. We are confident that there will be less bumps throughout the rest of the year.