more armchair posturing... this is the same reasoning that Ebay uses, of course. But Ebay is actually an auction house. They take a LOT less money in the split, too. So they can get away with that reasoning. They literally only provide a marketplace, and a means for the customer to pay. They are upfront with the customer as to what the rules regarding fraud are. Renderosity has no fraud rules for us to even refer to. Ebay only takes 50 cents from items priced lower than 25 dollars. 50 CENTS, not FIFTY PERCENT. That's a major difference. The onus is on the merchant and the buyer for sure. For items priced higher than 100 dollars, Ebay only takes ONE percent. Renderosity takes half the price in most cases, unless its an exclusive, but even then, its still a lot. What are we paying for in that fifty percent if the customer has no guarantees? You can open a little paypal store on your own for a lot lot less... and use that other fifty percent to cover your own backside, I think. I used to work in the gift trade years ago. Many times we took items on consignment and our return polices didn't change just because it was a consignment item. Renderosity is not an auction house like Ebay, its more like the gift stores I worked in that sold on consignment. Big difference, Illusions. Spend some time actually working in retail... it might be helpful for you. you can make excuses all you want in an effort to schmooze up to TPTB here (my problem is I am too upfront with my opinion... I can't do doublethink like you can), but people like mickmca leave the marketplace if they don't get their consumer issues addressed, if they do not feel SAFE shopping there, and that hurts everyone, including Renderosity.