First of all thank you so much bijouchat for your truly kind words and support! This is truly very kind of you!
And I completely agree with you about the customer rights and Customers Satisfaction Policy.
Thank you again so much!

To Connactic:

I've absolutely NEVER attacked the customers, I've only defended my rights and my hard work.
I'm truly very sorry for all the honest customers have purchased my pirated products!

"The money paid for the pirated good is property"

FALSE: when you purchase a digital good you're not purchasing the good itself but the license to use the good. If the license purchased is illegal, ( as for pirated /warez products ) , also if purchased in good faith, the license is NOT VALID.

"I have nothing but her words, no proof, no court decrees."

A Copyright does NOT have to be formally filed in order for a creation to be protected. "Your work is under copyright protection the moment it is created and fixed in a tangible form that it is perceptible either directly or with the aid of a machine or device"
(http://www.copyright.gov/help/faq/faq-general.html).
Current copyright law (especially the Digital Millenium Copyright Act & the No Electronic Theft Act) is written in such a way as to make it easier for an individual to protect themselves without having to involve the legal system. Taking a situation to court is usually a last resort, after all other courses of action have been exhausted.
... as stated above copyright law is specifically written in order to make it possible to resolve a situation WITHOUT involving the courts.

SteffyZZ has filed a proper DMCA certificate of infringement. This document, sworn to under penalty of perjury, places the burden of proof on the other merchant to prove that no violation exists.

http://www.uniquerenditions.com/Cheat4/Cheat4.htm

"I do not know if her accusations are true. "

Once again I didn't made any ACCUSATIONS, but simply explained the evidence of the facts and defended my rights.

Thank you again very much bijouchat and all the kind persons were very supportive in this bad issue.

Sincerely,
Stefania.