That's one of the things that I really think is BS, but every lab I've ever been to has the same thing in their agreement. They screw up your film and all they have to do is give you a free roll. I can understand their side, who is to say they damaged it. I had a friend who had 6 rolls of slide film that were all scratched to hell the exact same way. He about lost it on them. Later, we figured out that he had a rough edge on the tension plate of his camera that was scratching the film as he advanced it. That's all well and good, but I think the policy of "no matter what, this roll of film should make you happy" is BS. It should be looked at on a case by case basis. Feel for you man, luckily I haven't had this happen to me yet. 3D has really the only solution for this and that's doing your own developing. -=>Donald