lee, i'm at least as crazy as you, i think.... but you've made some great points - and very important ones, as always. for myself, everything is in detail and quality. i'm not a professional artist and use poser as a hobbyist. but i've always looked for craftsmenship - the "artistry" of the work itself - in most everything i've acquired: cars, furniture, books, etc.... i find myself tending towards that with 3d models, too. (of course, most everything i have is old except for the 3d models.) quality first. everything else comes of its own accord. the better the product is, the less complaints.... as for the quality of customer service, it's relative to the problems one might encounter witb a product, non? my imperfect heuristic remains: "you get what you paid for." if, on the off-chance, it exceeds your wildest expectations, all the better. but if it disappoints, i won't be back.