I didn't IM her, but I have corresponded by email. What she did was in her confusion about the download instructions, she only downloaded the Content CD. She is now attempting to download the rest. My speculation was that, the reason that she was able to run with just the Content CD was that she "cracked" the warez version she already installed with her legitimate serial number. BTW, what is the form of the proof she needs to submit in order to reinstate her membership? She wasn't even sure why she got banned. Dale LaRoy Splitstone