Hello all. I will not go into grand detail about every single thing that has happened with PoserStyle over the months. I will say that we have never ignored anyone. During the server change we sent new login information to every member through a mass emailing. We later found out that there was a glitch when the mass emailing was sent and not every member received it. We went back and emailed every member individually at the email address we had on file. Those that did not bounce back we assumed made it through to the recipient. This again was not always the case. We have gone through the database multiple times sending email messages to those members who we see have not downloaded since the server change. When messages bounced back as undeliverable, we contacted the members by phone. I made more than a few overseas calls during this time. I'll stop here and just say that it is not in our best interest or the best interest of any business to ignore it's customers. Customer service is very important to me. If PoserStyle were a brick and mortar store, many of the 'customer service' issues would have occurred due to face to face contact. But in the virtual world, once I send an email it is out of my hands. If something happens to interfere with it's delivery and it doesn't bounce back, there's no way for me to know the member didn't get it. Ultimately it's our responsibility to guarantee member a free line of communication with members. So to ensure member contact from this point on I will make a phone number available to all members where I may be reached if initial channels of communication (including us calling you) break down. This number will be made available to all members via the newsletter near the end of the month. Petunia, DonnyD, Queri and Kate, I will contact you via IM to begin fixing the issues at hand. We have been working hard to release 16 items this month for our members and we are at the halfway point. The more we create, the more Ideas we seem to get so there may be another similar surprise in store for members in the coming weeks. Take care and thanks for listening, Will WHWhitney The PoserStyle Team