Double click the item into an empty scene/a blank Poser window. Render the item, when the render is complete, then click on the "+" sign(add to library button), a window will then pop up asking you for a name for your new item, type in the name exactly as shown above(the original item name). It will ask you if you want to replace...click yes... The shrugging shoulders mean there was no PSP.png file included. Your item is still valid. Hope this helps - Good Luck :)