Heyas Pendy, we dont actually want your money.......which isn't the snub it might sound.....3dmodelz is for sale. With regards to your points raised, damn straight a product should do what it says on the tin....Looks enquiringly at Poser 5....grin.....It should be ready to go, no excuses. Pendy....I'm in a good mood (strangely, considering recent circumstances)....so pick any product from our store and i'll send you a copy, on us. A farewell gift from 3dmodelz... Best Wishes Andi 3dmodelz