you need to go back in and either email the support or re-download it. I just re-downloaded it by putting in a different password. It is well worth getting the eval as well as magpie, so you can check them both out. This is on the download page.... If you do not receive email from us within 15 minutes or have problems downloading the file, please send email to support@lipsinc.com They are a good company, they will respond to you and help you out. =) Marque