Yes, I tried it many times, and it doesn't work. I WOULD THINK, that by contacting them DIRECTLY, and clearly ID'ing myself as a REGISTERED USER, that they would help me via EMAIL or providing a link. Their TOTAL LACK of a helpful response is what REALLY WORRIES ME. I have rarely had a need to contact them over the years, since Vue 2, but whenever I did, I usually got a response with 24-48 hours via email. It seems now they are totally REFUSING to help registered users at all. It is VERY STRANGE and has me wondering about what is going on at E-ON SOFTWARE. Also VERY STRANGE is their NO SHOW at Siggraph in San Diego. They should have been one of the HOTTEST items at Siggraph with their Mover software and ability to do nice quality 3D animation with Poser character import. Having NO BOOTH or other visible representation (from what I've heard) is a very BAD SIGN in the software BIZ. Renderosity folks reported that Siggraph was one of the BEST shows for 3D Apps to be seen. Even limping-along Curious Labs was there. Where is E-On? What is happening at their company? Are they going out of business? Being bought-out by someone else? SOMETHING IS GOING ON, I THINK. It's all too strange...