Maybe you did something wrong. Please try again, this ONLY works for already registered users. If you have not registered your copy at e-onsoftware, you will be invited by a small blue text on the page to do so while surfing as described here: 1. http://www.e-onsoftware.com/ 2. Click UPDATES 3. Click Vue d'Esprit 4 4. Click "Click here to get the update" 5. Give your e-mail address (the one you have registered with e-on) and your Postal Code (ZIP) - click ENTER 6. Click the Arrow at bottom 7. Choose the update for your OS. (Always take the FULL update!!!) This works. If ever it doesn't for you, please tell me exactly what you get and where (when) you get an error message. Guitta Guitta