Well to me this is just arrogance on top of arrogance. I don't see why ANY registered user cannot contact a software company if they are having problems logging, or whatever, and getting a FAIR resolution to their problem! You attitude you are presenting here Gebe is very typical of the "Royal Palace of E-On" that seems to have emerged as the orders and money, comes in for them, while providing as LITTLE SUPPORT to paid up, registered user as they possibly can. I have to ask ANY fair-minded person out there- is this fair? Is THIS the attitude and SUPPORT you will be getting in the FUTURE when you buy their software?