I have sent E-On my Vue 4 registration number in EVERY email that I sent, plus my real name and address, so that they could look it up. That's why I have such a HARD TIME BELIEVING this! As a legitmate, long time user, who is completely identifying himself, I still get NO HELP? Who do YOU have to contact E-ON? Do you work for E-ON? Are you their customer support rep? Why must I have Images posted at Renderosity? What's that supposed to prove? I know that a number of other really good, long time Vue users don't have ANY images posted here. Why is THAT a REQUIREMENT for getting FAIR treatment?