Veritas777, We dont provide technical support by phone, but we provide free technical support by email. Typically a support message is responded to and resolved within 48 hours through our online support system. This is in lieu of charging customers $25+ to call and ask questions, or tacking on $25 to the price of Vue for an included support call. I dont post my email address online for the same reason most people here rely on the very good Renderosity messaging system -- so they dont get robot spammed. I see the "real name" listed for you is Veritas Arcana. Is that the name you used to order or register Vue 4? Best regards, Lynn Fredricks e-on software