I'm having problems accessing their update site which I check every couple of weeks to see if the new update is available. It won't let me in even though I've been using the same link through IE's Favorites for a couple of years (which embeds the serial number in the link). I've noticed they don't have any direct email. The closest you can get is some forum or Knowledge Base thing where you post your question. I even re-registered Vue and Mover to get to the update section with no luck.

Poser 2, 3, 4, 5, 6, 7, 8, 9, 10, Pro 2014, 11, 11 Pro