I think I HAVE been focussing my energy on the problem for two weeks now. Had E-On simply answered my email and directed me to where I can get the 4.12 update, NONE of my resulting anger would be happening. I don't blame Renderosity for anything, what amazes me is that YOU and GEBE cannot clearly see that it is E-ON who is causing this problem, and they refuse to address it. If they had just HALF a BRAIN, this would have been resolved A LONG TIME AGO in a very peaceful manner. Why is it that MY MOTIVE in asking for support from a software company that I have supported and recommended to many people for years (I've purchased Vue 2, Vue 3 and Vue 4) is being TOTALLY UNFAIR to me. If you read the posts over at the Vue Forum now, GEBE says "Vue WON'T READ EMAILS people send to them" and that I must DEAL WITH HER PERSONALLY if I want help from E-On, that MUST COME through HER! All this really stinks, Big-Time. I for one am not giving up on this. I'm going to the national news media (where I have good connections), to various U.S. Congressmen and the Attorney General's offices of various states to have this whole E-On operation investigated.