I'm usually pretty pro-DAZ, partly because I broker through them, but mainly because they do have a lot of good things going for them, compared with most other vendors. However, in the case of the help/info files, I couldn't agree more. For some reason I can't fathom, DAZ seem to be under the impression that help files aren't necessary. To me, this is a big mistake. They're not only necessary, but IMO, should be REQUIRED for all but the most simple products. (I may be a bit biased here. My next product has a 33-page help file with it). Still, even the most basic guide to using a product can save a lot of time and hassle, and it's something DAZ should make a point of including, whenever possible. Re the slow service lately. That could just be due to releasing mike 3 and all the stuff that went with him. mac