Jeremy,

I've handed the reins of the [content] Production Department over, around March of this year, and began focusing more on the design and development side of things... so I'm not certain as to specific schedules for content production. I've pointed out a few concerns to the appropriate parties in the event that they were not aware of any particular issue and they appear to be on top of it already. I'm sure, much the same as it was when I was calling the shots, that the production folks will want to fix as many issues as possible in one go, and avoid as much confusion as possible. Remember, the problems need to be replicated before they can be repaired, and then a possible solution needs to be tested to prevent further complications... so I'm sure it'll take [at least] a little time.

To make a long story short, if there are actual problems (vice subjective opinions)... will we fix them? Don't we usually try to? Honestly? We put a lot of pride and hard work into the products we create. But despite our best efforts, we are human... Sometimes things slip and only someone who has faced the enormity of some of these projects would truly understand how things actually happen (vice how they theoretically 'should' happen). That said, we are continually trying to improve our processes and procedures and hope that we haven't caused too much discomfort. All I can suggest at the moment is a little patience to allow us to identify the real problems...

-Rob