While I am in complete agreement with Spit I can also appreciate Blue's point of view. But the topic is not how the merchant is affected by these changes. It is how the merchants present their public face to potential customers. I am not trying to minimize the stress this situation imposes upon merchants. However, stress is a part of doing business (of life in general actually) and how one handles stress often reveals one's character. Like most such things, this episode is fundamentally one of disagreement. Now let's hypothesize that I purchase an item and have objections upon which the merchant and I disagree. If I do not accept the merchant's disagreement but continue to pursue it with him/her shall I then expect to soon see my name plastered across the forums? Should I expect to be reviled, called evil names and generally described as dirt? Assuming I have not brought my dissatisfaction into the public arena I should be able to remain fully confident that it will remain a private matter. But the behaviour I have seen here might lead me to question this assumption. Now I'm pretty easy going so this is completely hypothetical and will probably always personally remain so. Sure, I have bought products that I felt a waste of money. But that's the way it goes. In such circumstances I simply take my future money elsewhere (except in cases of blatant misrepresentation- which has never happened to me.) So yes, the merchants may well have a general grievance. Has their public behaviour on this matter instilled confidence within me? With few exceptions, not really...