I have to disagree on greed, customer service, and member concerns And I would have to disagree on these three points..customer service and members concerns go hand in hand on alot of issues here of late..I have been a customer service manager, and the way things are running here towards customers is appalling to me..and yes, it boils down to greed IMHO. If greed weren't a factor here, then 'Rosity would be willing to eat some of the 'refunds' owed its customers..something 'Rosity just isn't willing to do. Its called good customer relations..and something most big businesses practice. Changes in the site are nice..refreshing even..but its something alot of sites do..and need to do..but the really big issues, like Illusions stated, do not change..they just get 'discussed in the backroom' until things blow over, and nothing changes in those areas. The members notice this, and have been noticing it for quite awhile..if things were going smoothly, I highly doubt you would hear much dissent in the crowd. You need to listen to your members more when they have suggestions. And act on them..especially the 'big issues' as those are the ones most often complained about. Get out here in the mud with the rest of us, and 'actually' fix something that needs fixing, and has for awhile. Be willing to bend,{not break} and be willing to do what needs to be done even if it takes more money out of your profits. This is the area that most members are seeing the 'greed' factor I would think {I could be wrong, but I don't think so}

~Jani

Renderosity Community Admin
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