Forum: Community Center


Subject: Question: For Merchants Who Are Leaving

Giana opened this issue on Sep 15, 2003 ยท 64 posts


ChromeTiger posted Wed, 24 September 2003 at 8:37 PM

Ladynimue; Not that I really want to stir up another ****storm, but there's something I feel needs saying: The Rendo Admins we deal with don't make the final policy decisions. The PTB do. I can say with all honesty that I've had nothing but positive experiences in dealing with any of the visible Admins or Moderators. They do everything they can to handle problems professionally, courteously, and wherever it is in their power, expediently. However, their proverbial hands are tied...they have to work with the edicts handed to them. I had a similar position, in a customer support related field. I was trained, given all sorts of wonderful tools, and then given a 4-inch think manual on proper use of those tools. Or, I should say, what I couldn't do. The policies were written so poorly, and so self-centeredly (is that a word?), that it was literally several hundred pages of "the customer is a liar, the customer is a thief, the customer has no rights regardless of the money the pay us"... I was a parrot trained to repeat various iterations of "Sorry, I can't help you." After several failed attempts to get the policy-makers to review and revise their policies, I quit. Guess what? I did the same thing here...our store is gone. If you're not going to listen to a lot of people telling you you're wrong, you deserve what you get, and it won't be support from me. Renderosity, like it or not, is a service provider. They don't acknowledge this, they don't accept it, and they damn sure don't act like it. They make policy changes without consulting the people who are providing the majority of their revenue (TELL me they make more with banner ads and sponsorships, and I'll laugh for a week...I'm in this business). And when those same people raise their voices, individually or collectively, they're summarily ignored, supressed, or outright expunged. You haven't seen a lot of it this time because some of the voices raised are very prominent...making them 'disappear' would make them martyrs, and only prove the point. Rendo wants the best of both worlds: A cash cow they can milk for all it's worth, and a quiet, submissive constituancy that they can bend over whenever, wherever, and however they please. Guess what? Can't have it both ways...and eventually they'll learn that the hard way. Hell, the website of the PARENT COMPANY doesn't even mention Renderosity anymore. Gotta ask yourself: What are they hiding? Just my thoughts on the matter... David 'ChromeTiger' Hebbe Presto Productions