JDexter opened this issue on Sep 24, 2003 ยท 40 posts
JDexter posted Fri, 26 September 2003 at 9:29 AM
It's not about not getting it yet (which BTW, it's still not here) It's about getting a shipment confirmation with a bogus shipping number and bogus shipping date. The email said my package was shipping on the 22nd (received the email on the 19th) and it included a FedEx tracking number. The tracking number is no good. Emails requesting the real tracking number from Eovia are not getting me anywhere, and since I spent extra for 2 days shipping, the fact that it is the 26th is unacceptable. Had ANYONE at Eovia responded with information as to why the tracking number and ship date were wrong, I would not be upset. I have the beta, it works for the most part. When a customer gets a bogus ship date and bogus tracking number, then something is wrong. There is no excuse as to why no one has responded to that, that's just poor CS. JDexter