Preach it, sister. Communication could definitely be improved. Even when you do use the website address it takes forever to get a response. Just checked my inbox and havent gotten any email about the domain name issue. Wouldnt have known of the solution if I hadnt stopped in here after not being able to reach the site. Also I dont know what kind of scripting your using for the downloads but Watchguard doesnt like it. I've been having to download stuff here at work cause my home computer is temporarily unavailable. Watchguard complains of "octet/stream" and blocks the download :( Cant complain to the SysAdmin cause they grumble anytime they have to make an "exception" to what Watchguard will allow thru. Dave