I'm gonna start by saying that I really liked what I got during my sub period at PS: the models were first-class. But I too got a little frustrated with the continual server problems and having to find out through postings here what was going on. And the straw that finally broke it was after your last major collapse, when you agreed to extend everyone's subscription as compansation. At the time I thought, hey, pretty nice -- until I had to remind whoever's in charge of subscriptions that you folks had done this. Will, c'mon -- that shouldn't be my job. You guys have a great site with great product. Please don't screw it up with poor customer service management.