HI I love the quality of the items. Communication problems are what bothers me the most. Sometimes it has taken over a month to get a response to my email. I never got a notice when my subscription expoired the first time and with the site going down as often as it does its very frustrating since you can not reach anyone and I also have not seen the email mentioned above I agree that more active communication from the site would make me feel more secure when I renew Keith