I've spent time in both Mexico and Italy, and am aware of the value of common courtesy in both nations. :-) We Americans tend to have rather foul mouths these days, but that doesn't mean it's good form in public or in business. I wasn't offended and didn't mean to rebuke you, just a suggestion that when you approach a company with a product issue, avoiding swear words or the appearance of them will get you a lot further. :-)