Yeah, like try sending a message of inquiry to ICD. I did with some questions about PHP and DreamWeaver. Got a reply back in about 2 hours. Followed up with another question and got a reply in about an hour. Also, was trying to get an avatar to show up on a forum that my wife frequents but it kept "X'ing" out on the forum. I had specified the right file name and right path on our site as a reference in the forum but it didn't work. So, I wondered if there was a problem with ICD. Sent in a message about "hot linking" and a guy answered back in about an hour. We swapped a few more messages very quickly and then I gave him my wife's password on the forum. He took the time to go investigate and discovered the problem...it was my fault (a problem lower-case vs upper-case and the server software). A quick change of a letter to lower-case solved the problem. That's what I call service, especially when it was my fault/error.