cherokee, A lot of people don't know what they do and don't know how to use them. I think the problems people had can be mostly adressed by the dials except the ones that the service pack is addressing. Sometimes it isn't as easy as a one dial turn which is what a lot of people do. I have read a bunch of posts with people that were delighted with the corrections that I mentioned above since they didn't know how to turn the dials. And it should't be time yet since it was posted on the 22nd and it said 10 days or so.