My dealings in the past with Carrara have been very good. I am floored and dumbfounded by the complete lack of CS this time around. I just again received an email stating my shipment should go out today. Considering I was told this exact same thing 4 times in the last week, I seriously don't think I need to trust it this time. I didn't mean you were calling me an ass, I mean I might seem like I was being an ass in this situation, but I felt it necessary because I am getting zero satisfaction in my dealing with Carrara directly. I mean, c'mon. Being told it shipped one day, then the next saying it will be shipped that night, then being told it shipped again, then being told it will ship, and then getting yet another email saying it will ship? I really don't think that can be considered CS.