I think, after many positive dealings with the Eovia team, if you are concerned about your lack of CS, then by all means call up Antoine or one of the execs there. Antoine Clappier is very accessible for a CEO and is more then willing to go the extra mile to satisfy a customer. They went more then the extra mile for me when I purchased Amapi 7 and had nothing but crashes and kernel panics. If they don't solve it to your satisfaction, I am certain they would be happy to refund your money. Granted sometimes it just feels good to vent your frustration, but remember that they are just as frustrated as you and to accuse them all of being liars is a bit harsh. I think you are one of the few that got the short end of the stick. It happens, don't let it ruin yours and others reputations... My C3 was delayed too, but there was a good reason for it and it was a problem that could only be solved with time. So I guess, cut them a little slack... Regards, Paul