Well, one thing that needs to be considered here is the fact that somethings are impossible to predict. Nobody had any clue that rendo was going to pull the stunt they did, and what effects that would have. Since I figure Spit is probably talking about me, and the problems we had with the move and the pre-move upgrade offer, I thought I should jump in here. I made a statement about offering an upgrade to Prin, for those who bought Neo, before the smack down happened here. I wanted to keep my word to my customers, so I upheld the offer to the best of my ability. I busted my arse, and honked off alot of people for several days, just to make it happen. However, due to resource constraints on our end, we cannot keep the offer open indefinitly...at least not at current. We are also working on that. It is not Poser Pros place to uphold any connections to purchases made though their competitors, nor should it be. We honestly did everything we could in the timeliest fassion we could manage, I'm sorry if it wasn't satisfactory. We concidered renigging on the upgrade altogether, but decided it was only right to do what we could. So we offered the upgrade for the initial release of Prin, and ripped our hair out till 4am every night for a week to make it happen. After everybody that responded got their upgrade, we took it down. I personally feel that we went above and beyond what many would have done. Again, I am sorry if it wasn't satisfactory. I back up everything I buy onto CD...everybody should. It's a part of dealing with digital media, and it's just a good idea. But I know that stuff happens, and things get lost, broken, or damaged, so not being able to re-download a product could pose a problem for some. I'm not sure what we could do, if anything, to make things better. EA